Refund & Exchange Policy

Refund & Exchange Policy

No Refunds:
We do not offer refunds on any items.

Exchanges:
We gladly offer exchanges under the following conditions:

• The item must be in its original condition, unused, and in the original packaging.
• You must request an exchange within [3] days of receiving your item.
• Exchanges are subject to product availability.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within [3] days of receipt with a photo of the item, and we will arrange an exchange.

Non-Exchangeable Items:
Some items, such as sale items or customized products, may not be eligible for exchange.

For any inquiries, please reach out to our customer service team at info@bandakintl.com .