FAQ

  1. What are the benefits of soy wax candles?

    • Soy wax candles are known for being natural and eco-friendly. They're made from soybeans, a renewable resource, burn cleaner with little soot produced, and have a lower melting point, which generally means they last longer than paraffin wax candles.

  2. How long do soy wax candles burn?

    • The burn time of soy wax candles can vary depending on their size and the environment in which they're burned. Typically, a soy wax candle burns approximately 50% longer than a paraffin wax candle. For example, an 8-ounce soy wax candle can burn for up to 50 hours.

  3. Are soy wax candles environmentally friendly?

    • Yes, soy wax candles are more environmentally friendly than traditional paraffin wax candles. Soy wax is biodegradable and made from a renewable resource. It also burns cleaner with less soot and pollutants.

  4. Do you use natural fragrances?

    • Thank you for your interest in our products and their ingredients. We prioritize the health and safety of our customers, which is why our fragrances are carefully formulated to be free from parabens and phthalates. While we focus on ensuring our fragrances are safe and non-toxic, we do use a combination of natural and synthetic ingredients to create the best quality scents. Each ingredient is rigorously tested for safety and efficacy.

  5. Can I customize the scent or color of a candle?

    • Absolutely! We offer customization options for both scents and colors. You can mix and match from our range of natural fragrances and dyes to create your perfect candle.

  6. How should I care for my soy wax candle?

    • To care for your soy wax candle, trim the wick to 1/4 inch before each burn. Avoid drafty areas and burn the candle for no more than 4 hours at a time. Store your candle in a cool, dry place away from direct sunlight to preserve its scent and color.

  7. What is the return or exchange policy?

    • We accept returns or exchanges within 30 days of purchase, provided the candle is in its original condition and packaging. If there's a defect or damage, we'll replace the candle at no additional cost.

  8. Do you offer gift wrapping or special packaging?

    • Yes, we offer gift wrapping and special packaging options for a small additional fee. You can choose from various styles and themes to suit the occasion.

  9. Are there any safety precautions I should follow while using the candle?

    • Always burn your candle on a heat-resistant surface, away from drafts, pets, and children. Never leave a burning candle unattended and extinguish it before leaving the room or going to sleep.

  10. Can I get a discount for bulk orders?

    • Thank you for your interest in a bulk order! We carefully craft each of our products to provide the highest quality experience, and we maintain consistent pricing to honor the value of our brand. We believe this approach ensures each item reflects the same level of quality, attention, and exclusivity, regardless of the quantity ordered. We’re confident you’ll find the investment worthwhile and are here to assist with any other questions you may have.